Report someone
Report them inside the app, right in the call or from their profile, your chat or the live room: pick a reason, add details and up to 3 screenshots. That detail is what makes a report actionable.
Contact
Tell us what happened
Pick the route that matches the problem on GoMeet1v1. Anything urgent about a person you met belongs in the in-app report — it goes straight to the safety team with your details and screenshots, which an email cannot do.
What can we help with?
Account or sign-in
Locked out, want your account deleted, or need to change your details. Tell us the identifier you signed up with.
Coins and payments
A charge you do not recognise, coins that did not arrive, or a receipt you need. Include the date and amount.
Privacy requests
A copy of your data, a correction, or deletion. We act on these as described in the Privacy Policy.
Something is broken
Camera or microphone will not start, a page will not load, a call keeps dropping. Tell us your device and browser and we can usually reproduce it.
Everything else
Partnerships, press, or a question that does not fit any of the above.
How to reach us
Email [email protected]. Write in English if you can — it is the language our support team reads fastest.
Whatever the topic, include what you expected to happen, what happened instead, and roughly when. A message with those three things is usually answered on the first reply instead of the third.
What we cannot do
Worth saying up front, so nobody waits a week for an answer that was never coming:
- We cannot tell you anything about another user — not their real name, their location, their other accounts, or whether they were removed. That protects you as much as them.
- We cannot undo a block on anyone's behalf — you can unblock someone yourself any time from your block list — and we cannot put you back in touch with someone who blocked you.
- We cannot act on a report that has no detail in it. "He was rude" is not something anyone can check; what was said, and roughly when, is.
- We cannot refund coins that have already been spent, except where the law where you live says otherwise. Charges you do not recognise are a different matter — send those and we will look.
Before you write
Some answers are already written down: the Safety Center covers blocking, reporting and scams, the Community Guidelines explain what gets an account removed, and the Privacy Policy covers data questions.